We guarantee telephone contact 8 hours a day, from Monday to Friday from 09:00 to 17:00, by e-mail we will answer 4 hours maximum after reading the email with the notice.
Always, depending on the fault indicated, we offer a closed price (for example, computer formatting € 50 + VAT,) or an hourly rate for the time taken to solve the fault (for example, data recovery from € 60 + VAT).
We guarantee our services for 3 months, according to current law. The guarantees do not cover misuse, virus infections, breakages or defects caused by incorrect use, blows, falls, repairs carried out by personnel outside our company.
We comply with the G.D.P.R. Prior to any intervention that involves access to your information.
Our team has qualified technicians with more than 20 years of experience.
Rates are available "HERE"
We prioritize the remote solution (whenever possible). It is cheaper for the client and the intervention is faster, eliminating travel times. In the event of a fault that does not allow remote access to the computer, the home / company will be moved. We practice fixed rates for specific repairs or we charge hourly for repairs of variable time.
Remote repair is our priority. If we cannot remotely access your damaged equipment, or the repair requires our presence (eg. Wifi configuration, computer won't start, damaged monitor or black screen), we will go to your home / company to solve the problem.
Yes, we take care of reviewing and processing the guarantee of any computer equipment.
Yes, our computer support will take care of everything, we pass the valuable information from one computer to another, safely deleting any personal data for subsequent recycling.
At Tic Solutions we will be delighted to assist you. Call us at 677 203 551, or send us your questions by mail to email@example.com.
We create bespoke software, including multi-user web applications, customer relationship management programs or management applications, that are perfectly tailored to the user's needs and workflow, maximizing productivity and allowing a single person to be able to carry the administration and management of an SME. Also, we create web pages, and we take care of SEO positioning so that your business appears on the first lists of Google.
It is a complicated answer given the particularity of each project. We previously prepared a cost plan based on the specific requirements of each application.
Your website from € 1.67 + VAT per day with 2-year financing without interest. (Ask conditions and type of service)
We always create a prior cost plan, the price varies depending on the complexity of the website itself. There are free web content managers that would lower costs, or the personalized option of a custom website.
Surely yes. It is an important, relatively cheap, way to promote yourself in the digital world.
If you hire our monthly web maintenance, you will keep your website always up to date. We not only take care of technical maintenance, but also content maintenance . Our programmers will apply the necessary structural changes and the designers will generate new graphic content.
SEO (Search Engine Optimization) are techniques or actions of positioning in Internet search engines in order to get more visits to your website and implicitly more visibility and traffic on the Internet. We guarantee and optimize the SEO positioning of your website.
Yes. We have our own servers for the projects we develop. But if you are thinking of changing Hosting or think that yours has become too small, talk to us, we can help you choose the best option.
We offer mail plans from basic (Linux) to professional (Exchange).
We define the development phases of your project, where we plan terms of execution and delivery of the application (web).
Yes, we offer all kinds of computer and office supplies at competitive prices.
Before starting a project, either because you are interested in a web page, application and supply of any type of computer material, we send a closed estimate without obligation.
Yes, we offer post configurations to any device purchased under a prior quote.
Generally, the warranty period is 2 years from the time of purchase (according to the manufacturer's warranty). For this, it is essential to have the Purchase Invoice, which will serve the user to demonstrate that the product was purchased in an establishment and the date on which it was purchased appears on it.
Usually damaged items within warranty established by the manufacturer have free pickup and delivery. "Tic Solutions", can help you process the warranty of any of the electronic computer items that require repair or change. For electronic items that you have purchased with "Tic Solutions" that does not exceed 4 days of use, we take care and commit to process RMA with return and replacement.
By bank transfer when ordering.