We guarantee telephone contact 8 hours a day, from Monday to Friday from 09:00 to 17:00, by e-mail we will answer 4 hours maximum after reading the email with the notice.

Always, depending on the fault indicated, we offer a closed price (for example, computer formatting € 50 + VAT,) or an hourly rate for the time taken to solve the fault (for example, data recovery from € 60 + VAT).

We guarantee our services for 3 months, according to current law. The guarantees do not cover misuse, virus infections, breakages or defects caused by incorrect use, blows, falls, repairs carried out by personnel outside our company.

We comply with the G.D.P.R. Prior to any intervention that involves access to your information.

Our team has qualified technicians with more than 20 years of experience.

Rates are available "HERE"

We prioritize the remote solution (whenever possible). It is cheaper for the client and the intervention is faster, eliminating travel times. In the event of a fault that does not allow remote access to the computer, the home / company will be moved. We practice fixed rates for specific repairs or we charge hourly for repairs of variable time.

Remote repair is our priority. If we cannot remotely access your damaged equipment, or the repair requires our presence (eg. Wifi configuration, computer won't start, damaged monitor or black screen), we will go to your home / company to solve the problem.

Yes, we take care of reviewing and processing the guarantee of any computer equipment.

Yes, our computer support will take care of everything, we pass the valuable information from one computer to another, safely deleting any personal data for subsequent recycling.

At Tic Solutions we will be delighted to assist you. Call us at 677 203 551, or send us your questions by mail to info@pcacasa.es.

Often, we find customers with particular needs that other applications on the market do not cover, either because they have features that do not apply to your business, and therefore paying extra for these fixed qualities, or because they are static and do not mature with the pace of the company and its needs.

At Bitconquer we offer customisation, integrating only the required functions, with the right buttons and actions that your company needs. With the possibility to grow and increase your technical capabilities, saving you time and money on automated work.

In order to develop an application, we take into account both a well-designed system and the vital communication with our clients.

Among the main steps for the successful development of an application, we highlight the following:

• Analysing the function and defining the process and user roles
• Designing the app and giving it the technological approach
• Develop the application and test it
• Carry out its approval and launchy

When designing an application you have to ask yourself and answer several questions

First of all, you must know your business processes perfectly well, and ask yourself:

• What processes can I automate to save time and money?
• Which of them involve your team in tedious and repetitive tasks that could be mechanised?

Paciencia, it is not always easy to answer and know everything that a web application can do for your business.

With our help and experience, you will be able to assess and improve the performance and technological capacity, both in your business and in the human team that composes it.

We have a team of programmers with programming skills in HTML, Java Script, C# (among others).

According to the needs of our clients, we have been able to cover the development of web applications in multiple and different types of sectors, from engineers, shopping centres, call centres, physiotherapists, or private medical clinics (among others).

• CRM
• Internal management
• Electronic invoicing
• Online calendar and appointment scheduling

Each application we have developed is different from the previous one, we adapt and make each project flexible, so it is not something fixed.

All have in common the human factor, time, dedication and constancy, also, we take into account the type of application, the functionalities we want to include or the design.

All our projects are pay per use, "We charge a small monthly fee" with a minimum permanence, the client will benefit from using the application and, in addition, we include small improvements after finishing the application in order to optimize the processes of our clients.

Like the price of the application, the time also varies depending on the peculiarities requested in the new work tool, depending on the complexity of the process, it could extend from 2/8 months of work.

Also, it is necessary to take into account the time and dedication to functional testing, which will be mandatory in order to be able to detect errors or new improvements on the fly.

To ensure the proper functioning of the application, from Bitconquer, we take care of the necessary hosting and backups, this maintenance is done in our private infrastructure of physical servers, where we update and replicate to always keep safe the information of our customers.

We emphasize the flexibility and metamorphosis of the applications we develop, our customers can request new modules with custom updates.

Yes, we offer all kinds of computer and office supplies at competitive prices.

Before starting a project, either because you are interested in a web page, application and supply of any type of computer material, we send a closed estimate without obligation.

Yes, we offer post configurations to any device purchased under a prior quote.

Generally, the warranty period is 2 years from the time of purchase (according to the manufacturer's warranty). For this, it is essential to have the Purchase Invoice, which will serve the user to demonstrate that the product was purchased in an establishment and the date on which it was purchased appears on it.

Usually damaged items within warranty established by the manufacturer have free pickup and delivery. "Tic Solutions", can help you process the warranty of any of the electronic computer items that require repair or change. For electronic items that you have purchased with "Tic Solutions" that does not exceed 4 days of use, we take care and commit to process RMA with return and replacement.

By bank transfer when ordering.